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Have Questions? Warranty?
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We use USPS Flat Rate Priority shipping for all smaller items. Orders under $100.00 will have a flat domestic $8.00 shipping and handling fee per order. International is a flat $45.00. Orders over $100.00 qualify for free domestic shipping. Most orders are processed and shipped within 36 hours of the order being placed. If there is any custom work being done (engraving / modification / anodizing) please allow an additional 36 hours.
Returns are normally no problem. If you need to return your item before it ships just let us know. If you want to return it after you receive it, simply mail it back after confirming the details with us through our Contact Us form.
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If you have used your item and wish to return it, realize that you are not 'returning' it, but instead asking us to buy it back.
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Large orders are subject to a transaction fee. Most businesses call this a re-stocking fee, but that is misleading. We do not charge a re-stocking fee to simply put your returned items back on the shelf. Everyone knows that when paying by credit card the seller incurs fees to process this payment securely. On large orders these transaction fees become significant, and we are unwilling to eat these fees when a large sum of money is refunded within hours of a transaction being processed. For this hassle we charge 7%.
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Here is how to avoid #2:
Contact us, that's all. We understand things happen, and orders need to be cancelled. We are a small local business who treat our customers with courtesy and respect. We simply would like the same in return.
Our privacy policy is very simple: your information is private. Your information is used to complete your order, and that is all. If you choose, you may join our newsletter. In which case your email address is used for that, and that only. We do not share or sell your information to anyone, for any reason. On rare occasions we may need to send you an email for other reasons, please do not treat them as spam. We do not spam, or advertise to our customers through email. Our email is most always order notifications, details, or reminders.